Shipping & returns

Shipping

Orders placed before 3:00pm for products that are in stock will generally be processed and shipped the same day, providing payment has been recieved in our NZ Bank Account.

Orders placed after 3:00pm and on weekends will be processed the following business day. Please allow 1-2 business days for delivery of in stock merchandise

International Shipping

International shipping rates are subject to constant change. Shipping rates on our website are for NZ only. International orders will be sent an email after the order is placed with the shipping price. Our website does not charge your card until the order is processed, therefore the order can easily be cancelled if you are not happy with the shipping cost.

Returns and Exchanges 

If you need to return your merchandise because the goods are faulty, repack the product and all accessories that may have accompanied the original shipment in the original packing materials and enclose a letter of explanation.
Returned products without a letter of explanation or missing accessories may not be accepted. 
Merchandise must be in unused condition and in original packaging material. 
Original shipping and handling and return postage charges will not be refunded. 
Defective merchandise will be exchanged for same or similar products if returned within 30 days from the date of shipment. 
Return shipping cost is the responsibility of the customer.

Non-defective products are subject to a 10.00% re-stocking fee. All returned products are evaluated thoroughly before a final decision is made.